At Gettee Store, we are committed to providing a transparent and reliable shipping experience. Please review the details below regarding our shipping process, delivery times, and policies.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method.
From time to time, we may offer promotional free shipping for selected regions or campaigns.
Order Processing & Production
Processing Time
All orders are processed within 1–10 business days (Monday – Friday).
As all products are made-to-order, production begins only after your order is successfully placed. This helps us maintain product quality and reduce excess inventory.
Order Cut-Off Time
Orders placed after 12:00 AM (UTC -7) will be processed on the next business day.
Orders placed on weekends or public holidays will also be processed on the next business day.
Estimated Delivery Time
Shipping Time
After processing, delivery typically takes 11–15 business days, depending on your location.
Total Estimated Delivery Time
12–25 business days (processing + shipping).
Please note that these are estimated timeframes and may vary due to external factors.
Shipping Destinations
We ship to customers worldwide. Delivery availability may vary depending on logistics conditions and destination regions.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can use this tracking number to monitor your shipment status in real time via our Track My Order page.
Potential Delays
While we strive to deliver orders on time, delays may occur due to:
- High order volumes during peak seasons
- Weather conditions
- Customs clearance processes
- Carrier or logistics disruptions
If your order is significantly delayed, please contact our support team for assistance.
Important Information
Shipping Address
Please ensure your shipping address is accurate at checkout. We may not be able to modify the address once the order has been processed.
Customs, Duties & Taxes
For international orders, customs fees, import duties, or taxes may apply depending on your country. These charges are the responsibility of the customer.
Customer Support
If you have any questions about your order, shipping, or products, feel free to contact us:
GETTEE STORE
Email: support@getteestore.com
US Office: 814 Mission Street, Suite 600, San Francisco, CA 94103, United States
Vietnam Office (Head Office, R&D & Warehouse): 136 Street 11, Phuoc Binh Ward, District 9, Ho Chi Minh City, Vietnam
Customer Service Hours: Monday – Friday, 09:00 AM – 05:00 PM (UTC -7)
