All of our Rugs are custom-made-to-order and handcrafted to the highest quality standards.

• Each rug is made from luxurious plush velour and features a premium heat dye sublimation print for long lasting color vibrancy.
• Low-profile pile height of .4 inch makes this rug look great in any room and perfect for placing under furniture.
• Underside is constructed from high quality epoxy for a non-slip grip and extra durability.
• Stain resistant material makes cleaning a breeze – use a damp cloth with mild soapy water to clean (avoid bleach) and let air dry.
• Rugs arrive vacuumed sealed for protection during the shipping process – once opened rugs may take up to 24 hours to lay flat. We recommend a light vacuuming of the rug to assist in the settling process.

At Gettee Store, we are committed to providing a transparent and reliable shipping experience. Please review the details below regarding our shipping process, delivery times, and policies.

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.

From time to time, we may offer promotional free shipping for selected regions or campaigns.

Order Processing & Production

Processing Time

All orders are processed within 1–10 business days (Monday – Friday).

As all products are made-to-order, production begins only after your order is successfully placed. This helps us maintain product quality and reduce excess inventory.

Order Cut-Off Time

Orders placed after 12:00 AM (UTC -7) will be processed on the next business day.

Orders placed on weekends or public holidays will also be processed on the next business day.

Estimated Delivery Time

Shipping Time

After processing, delivery typically takes 11–15 business days, depending on your location.

Total Estimated Delivery Time

12–25 business days (processing + shipping).

Please note that these are estimated timeframes and may vary due to external factors.

Shipping Destinations

We ship to customers worldwide. Delivery availability may vary depending on logistics conditions and destination regions.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with a tracking number.

You can use this tracking number to monitor your shipment status in real time via our Track My Order page.

Potential Delays

While we strive to deliver orders on time, delays may occur due to:

• High order volumes during peak seasons
• Weather conditions
• Customs clearance processes
• Carrier or logistics disruptions

If your order is significantly delayed, please contact our support team for assistance.

Important Information

Shipping Address

Please ensure your shipping address is accurate at checkout. We may not be able to modify the address once the order has been processed.

Customs, Duties & Taxes

For international orders, customs fees, import duties, or taxes may apply depending on your country. These charges are the responsibility of the customer.

Customer Support

If you have any questions about your order, shipping, or products, feel free to contact us:

GETTEE STORE

Email: support@getteestore.com

US Office: 814 Mission Street, Suite 600, San Francisco, CA 94103, United States

Vietnam Office (Head Office, R&D & Warehouse): 136 Street 11, Phuoc Binh Ward, District 9, Ho Chi Minh City, Vietnam

Customer Service Hours: Monday – Friday, 09:00 AM – 05:00 PM (UTC -7)