All of our Rugs are custom-made-to-order and handcrafted to the highest quality standards.

• Each rug is made from luxurious plush velour and features a premium heat dye sublimation print for long lasting color vibrancy.
• Low-profile pile height of .4 inch makes this rug look great in any room and perfect for placing under furniture.
• Underside is constructed from high quality epoxy for a non-slip grip and extra durability.
• Stain resistant material makes cleaning a breeze – use a damp cloth with mild soapy water to clean (avoid bleach) and let air dry.
• Rugs arrive vacuumed sealed for protection during the shipping process – once opened rugs may take up to 24 hours to lay flat. We recommend a light vacuuming of the rug to assist in the settling process.

• Orders only can be canceled or modified within 24 hours after being placed. The delivery time will be calculated by the time you confirm the final designs (for customized orders).
• For more detailed information and instructions, please visit our CANCEL/MODIFY ORDER.

• We only accept returns, refunds, and replacements within 15 days of the delivery day shown on the courier's system.
• Please remember to take a photo/video of the product along with a photo of the QR code/Cover Package lying on a flat surface with good lighting. Kindly show the photos clearly to prove the problem so that we can provide a suitable solution.
• For more detailed information and instructions, please visit our RETURN & REFUND POLICY.

• Free Customization: All our designs are exclusive, and we always assist you with your personal products until you are satisfied with them without any customized fees.
• Satisfaction Guarantee: If you don't like what you have bought or it doesn't fit, send it back for replacement or let us know and we can support the alternative with the best price!
• 24 Hours Response: If you have any questions, concerns, or issues. Reach out to us via support@getteestore.com.